Frequently Asked Questions (FAQ)
1. What is Teebsuq?
Teebsuq is an online marketplace offering a wide selection of perfumes, perfume oils, bakhoors, and more. We connect fragrance sellers with passionate buyers, offering a platform to shop for quality scents from both independent sellers and renowned international brands.
2. Where does Teebsuq deliver?
- Domestic Shipping: We offer shipping within Kuwait.
- International Shipping: We now offer international shipping to selected countries. Customers will be responsible for paying the shipping fees and any customs duties or taxes applicable in their country. Shipping costs will be calculated during checkout.
3. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s delivery status.
4. How long will it take to receive my order?
- Express Shipping: Delivery within 1-2 business days for domestic orders.
- International Shipping: Delivery times will vary depending on the destination country. Please note that customs processing may also affect delivery times.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries! However, customers are responsible for paying the shipping fees and any taxes or customs duties upon delivery. Shipping costs will be calculated during checkout.
6. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order. Provide clear photographs of the issue along with your order details, and we will arrange for a replacement or refund at no extra charge.
7. Can I return a product?
Yes, you can return a product within 7 days of receiving it, as long as the product is unused, unopened, and in its original packaging. Products that have been tampered with or used cannot be returned. For detailed return instructions, please refer to our Refund and Return Policy.
8. Do you accept returns for used or opened products?
For hygiene reasons, used or opened products, including perfume oils and bakhoors, cannot be returned. We only accept returns for products in unused and unopened condition.
9. How do I contact customer support?
You can reach our customer support team by:
- Email: hello@teebsuq.com
- WhatsApp: Chat with us directly on WhatsApp for real-time support during our working hours.
- We aim to respond to all inquiries within 24 hours on business days.
10. How can I become a seller on Teebsuq?
If you’re a seller of perfumes, bakhoors, or other fragrance-related products, you can join the Teebsuq marketplace by applying on our website. We verify all sellers to ensure the quality of products listed on our platform. Once verified, you can list your products for sale to our growing customer base.
11. How do I know if my product is genuine?
Teebsuq takes quality and authenticity seriously. We verify all sellers before allowing them to list products on our platform. Additionally, we monitor all products to ensure they meet our high standards. We strictly prohibit the sale of counterfeit or tampered products.
12. Can I cancel my order?
Yes, you can cancel your order within 2 hours of placing it. After 2 hours, the order will be processed and cannot be canceled. If you wish to cancel an order within this time frame, please contact us immediately, and we will do our best to assist you.
13. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are considering adding this feature in the future. Stay tuned for updates!
14. What if my payment doesn’t go through?
If your payment doesn’t go through, please check your payment details and try again. If the issue persists, contact your bank or payment provider. If you need further assistance, feel free to contact us at hello@teebsuq.com.
15. Can I change the delivery address after placing an order?
Once an order is confirmed and processed, we are unable to change the delivery address. If you need to make any changes, please contact us immediately, and we will do our best to assist you before the order is shipped.
16. Do you offer free shipping?
We offer free shipping on orders over KWD 20 (terms apply). Please check our shipping details during checkout for specific eligibility.
17. How can I stay updated with new arrivals and offers?
You can sign up for our newsletter to receive updates about new products, promotions, and special offers. Stay connected through our social media channels as well for the latest news!
18. How do I leave feedback or a review?
We value your feedback! You can leave a review for any product you’ve purchased by visiting the product page on our website. Your reviews help other customers make informed decisions and allow us to improve our services.
Additionally, you can share your experience with us on Trustpilot or other review platforms. We are committed to delivering the best service, and your feedback plays a vital role in helping us improve.
- Trustpilot: Teebsuq on Trustpilot
- Google Reviews: Leave a review on Google